Service provider targets performance using behavioural change – with remarkable results
Average Incidents
The Provider had good culture and strong performance however suffered from growing pains and was unable to make progress with compliance. Their issues were mostly behavioural.
Average Financial Errors
Key behaviours we identified were chosen to promote team ethics, positivity, ownership and accountability.
Average Medicational Errors
Greater accountability drove compliance against care plans, resulting in fewer incidents and medication/ other errors.
Absenteeism
Fewer incidents meant a more relaxed environment, greater progress for residents and less stressed, happier staff so lower absenteeism.