Overview
Effective and secure communication is essential in emergency healthcare settings. Bristol Ambulance needed a reliable solution to replace informal messaging apps and ensure compliance with Care Quality Commission (CQC) standards specifically Regulation 17: Ryalto's features, such as real-time communication, secure messaging, and customizable group chats, facilitate efficient information sharing and collaboration among staff. By adopting Ryalto, they now have a dedicated, secure platform for both individual and group communication.
A Secure Alternative to WhatsApp
To enhance compliance and data security, Bristol Ambulance transitioned to Ryalto’s encrypted chat feature, ensuring all internal communications meet GDPR and CQC standards.
- Group Chats: Teams can now communicate efficiently across departments, coordinate shift changes, share and discuss operational updates within a controlled and compliant environment.
- Individual Chats: Private and sensitive conversations remain secure, giving staff confidence that operational and best practice discussions are protected.
Results and Impact
Since implementing Ryalto, Bristol Ambulance has benefited from:
- CQC Compliance: Secure communication ensures adherence to regulatory requirements, reducing risks associated with third-party messaging apps.
- Enhanced Data Security: All conversations are protected by GDPR-compliant protocols, safeguarding staff information. Unlike some third-party apps individual personal mobile numbers do not get shared across the platform protecting our staff from unwanted messaging.
- Improved Team Coordination: The structured chat functionality has streamlined communication, reducing delays and improving response times.
Conclusion
Ryalto has provided Bristol Ambulance with a secure, compliant, and efficient communication tool, replacing informal messaging apps while ensuring staff can connect seamlessly. This transition not only strengthens operational efficiency but also upholds the highest standards of data protection and regulatory compliance.